TERMS AND CONDITIONS

Kids Art Box reserves the right to make changes to this site and these terms and conditions at any time. Orders will be cancelled if we have attempted to contact you 2 or more times for vouchers details, date of birth and full name of child.


NSW Creative Kids Vouchers

Creative Kid Vouchers are only valid for NSW children who are between the age of 4.5 to 18 years old. Once Creative Kids Vouchers are processed with Service NSW refunds are not available. By supplying a Creative Kids Voucher for payment you are authorising Kids Art Box to process the cost of your order from your Creative Kids voucher with Service NSW. Once your Creative Kids Voucher has been processed with Service NSW, you will be sent an email with your tracking number with the kit contents and lesson plan provided in your kit. Should your lesson plan be missing email us on kidsartbox@hotmail.com

We are unable to process orders until we receive confirmation of your voucher from Service NSW.


Refunds

Refunds cannot be offered once voucher is submitted due to service NSW rules. You can always contact us for any return question at kidsartbox@hotmail.com.


Delivery

Shipping is free for orders over $99. Once your order is placed and voucher has been validated we will endeavour to post out your kits within the next business day. You should receive your kits between 5-7 business days (depending on your location) unless there are unforeseen delays with the shipping provider (Australia Post). Kids Art Box reserves the right to change the shipping offer in these terms and conditions at any time.


Cancelled orders

Orders will be cancelled if we have attempted to contact you 2 or more times for vouchers details, date of birth and full name of child.

Orders will also be cancelled if we have attempted to contact you 2 or more times for incorrect details or missing information or expired vouchers or if you have provided the NSW Active kids voucher instead of the NSW Creative kids voucher.


Damage and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

All Shipping is FREE (standard shipping) for all orders over $100 who are addressed in NSW. Kids Art Box will not be held accountable for stollen, lost or misplaced goods.

Kids Art Box has the right to change this shipping offer at any time. The delivery times provided by us are estimates only. We will not be held accountable for late deliveries or loss or damage relating to late deliveries. Kids Art Box takes no responsibility for customers providing incorrect address details.



PRIVACY POLICY

This Privacy Policy describes how kidsartbox.com.au (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.


Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.


Collecting Personal Information

  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: shared with our processor Shopify.



344 Roberts Road, Greenacre, NSW 2190

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